Delivery Address

A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to DockCase as undeliverable. When the carrier returns an undeliverable package, please contact us to make arrangements for reshipment.

Shipping Options

We offer to ship via a variety of carriers. These may include, dependent on your locale. Please refer to the chart below for rates/times.

Service Cost Delivery Time
Fedex Ground   Free 3-8 Business Days
DHL/UPS  International  $13~$17 2-5 Business Days

Canceling an Order

If you would like to cancel a pending order, you can do so provided that the order has not yet entered the fulfillment process. If the order you want to cancel has already entered the fulfillment process, it cannot be canceled by you or by our customer service department. If the order has moved into the fulfillment process and cannot be canceled, please contact us